Products Availed
from Maptech:
1. Email Services
2. FTP Services
3. Website Hosting & Maintenance
Presales ( Identification of need / Product
Positioning)
[ ] Outstanding [•] Excellent [ ] Satisfactory
[ ] Not Satisfactory
Sales ( Products / Pricing)
[ ] Outstanding [ ] Excellent [•] Satisfactory
[ ] Not Satisfactory
Post Sales (Requirement Understanding / Implementation
/ Training)
[ ] Outstanding [ ] Excellent [•] Satisfactory
[ ] Not Satisfactory
Support Services (Support Response { Tele /
email / remote / chat } / support Quality /
Support Team)
[ ] Outstanding [ ] Excellent [•] Satisfactory
[ ] Not Satisfactory
Maptech Management & Team (Communication
/ Relationship)
[ ] Outstanding [•] Excellent [ ] Satisfactory
[ ] Not Satisfactory
Overall / Special Remarks
Overall we are satisfied with Maptech services
but always there is a room for improvement to
satisfy the customer needs. We are certainly
happy about the turnaround time and the readiness
to visit customer location to fix any issues
since at all levels in Maptech
they pay high attention to the relationship
with the customer that has to be highly appreciated.
|